SHIPPING INFORMATION

Supply Disaster orders are delivered Monday to Sunday depending on your delivery option you selected at checkout. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations.

All relevant delivery options available for your order and to your destination will be displayed at checkout.


SHIPPING TIMES

We offer Free Ground Shipping within 5-7 days in USA.

DHL EXPRESS: Most of Europe and USA: delivery within 2-4 days. Rest of the world: delivery within 3-7 days.

UPS STANDARD: Only available within Europe: delivery within 5-7 days

UPS EXPRESS SAVER: Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Supply Disaster cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.


DUTIES & TAXES

The cost of taxes and duties might not be included in your order, so you will need to pay any additional fees if you are located in any of the locations below:

USA (if shipped from abroad), European Union, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E, Japan and Mexico.

If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes.

If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the USA), the price you pay to Supply Disaster will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.

ORDER CHANGES & CANCELATIONS

If you would like to make changes to your order or the arranged delivery time, please contact Customer Service as soon as possible and we will be happy to assist you in any way possible.

If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to our warehouse.

We can attempt to cancel your purchase if you change your mind. Please visit our Returns & Refunds page for further information.


ORDER TRACKING 

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, we will aim to dispatch it within 1 business day.

We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Supply Disaster account.

While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, we will dispatch the order items not later than 24h on business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Supply Disaster account.

While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.


CANCELATIONS 

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a Supply Disaster partner, we offer a Free Returns service.

Further information on cancelling and returning an order can be found in our Return & Refunds Policy.

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